Getting your order to you.

All orders, whether placed on weekends, during the week, or on holidays, are processed and shipped the following weekend, within approximately seven days. In certain cases, processing and shipping may take up to 14 days. Holy Lovely Body reserves the right to extend processing times when necessary.

You will receive an email confirming your order as soon as it is placed, and a second one when it is on its way or ready to collect.

Shipping. We deliver everywhere in Canada and the United States. Kuni Formula powders are pickup only. Shipping is calculated at checkout from the size and weight of what you have ordered and the address you are sending it to: you see the exact cost before you pay, never after. Delivery times are set by the carrier.

Collection. You may choose to collect your order instead, at no cost, from 1 Lee Centre Drive, Toronto (Scarborough), ON. Please wait for the email telling you it is ready before you travel: it saves you a trip.

Once a parcel is with the carrier it is in their hands, and their tracking is the most accurate picture of where it is.

Unopened items may be returned within 30 days of receiving them, provided the seal is intact and the packaging is unmarked.

Opened skincare cannot be returned. This is not a preference, once a product has been opened it cannot be verified or resold safely, and that is true of every brand that puts something on your skin. Please read the ingredients before opening if you have a sensitivity.

Final sale items are marked as such on the product itself, and cannot be exchanged or returned.

Return postage is paid by you, unless the return is our error, see below.

Tell us within 7 days of the parcel arriving and send a photograph of what you received. If a product arrived damaged, or is not what you ordered, we replace it or refund it in full, and we cover the postage both ways. You do not pay for our mistake.

Refunds are returned to the card you paid with. Once we approve one, your bank decides how quickly it appears, usually a few business days.

Start it from your order’s page, or here with your order number and the email you ordered with: which item comes back, why, and a photo when something is wrong. We answer by email with how to send it back. No account is needed.

A question first? Write to us through the contact page with your order number.